Portal de Caravaca de la Cruz
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Street cleaning and solar, maintenance of parks and gardens, road signs and public safety are, in that order, the issues that concerned neighbors and most complained concentrated during 2015, as reflected in the report annual complaints and suggestions made by the Department of Transparency and Citizenship of the City of Caravaca de la Cruz.
During 2015, in the Consistory a total of 1,158 citizens communications, distributed in 418 parts of a breakdown, 303 complaints, 67 suggestions, 34 queries, 329 queries online and 7 acknowledgments were dealt.
This report stresses that the resolution rate has risen to 95% and 9 out of 10 complaints and suggestions have been satisfactorily resolved.
The mayor of Citizen Participation and Transparency, Gloria Gómez, stated that, "although the results are positive and has increased the rate of resolution compared to previous years," it is necessary to continue making progress in this field and improve aspects communication and internal collaboration between the office and other municipal departments to the answer to citizens more quickly and systematically. "Similarly," it is appropriate to improve public information services provided by that office to the public and that cooperation between local government and citizens is growing, "he stated the council.
Office customer service of the Department of Citizen Participation and Transparency is mainly responsible for ensuring proper attention to citizens, so that the suggestions are taken into account, information on matters of interest to facilitate and solutions to problems are sought more agile manner.
The City Council has thus an effective tool for actual citizens, optimize resources and prioritize spending.
The City of Caravaca de la Cruz and the Council of Transparency Murcia signed a manifesto acknowledges that "in a democracy it is essential that citizens have access to public data of their administrations to participate in a real and effective way matters affecting them. "
The manifesto also reflected "the obligations of governments to publish and distribute information about what they are doing different government agencies as well as to receive and respond to requests for information from citizens, because access to information is a human right fundamental.
The public opening hours of the Office of Citizen Participation, complaints and suggestions is Tuesday, Wednesday and Thursday from 8.30 to 11.00 and from 11.30 to 13.00.
Citizens can also contact this service by phone 968 70 20 00 (extension 1020) and 648 76 59 66, email sugerencias@caravacadelacruz.es chat service and the municipal website "Speak with the City online ".
Source: Ayuntamiento de Caravaca de la Cruz
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