Portal de Caravaca de la Cruz
www.portaldecaravaca.com
The Office of Complaints and Suggestions Hall of Caravaca de la Cruz has a new communication channel for citizen service Whatsapp, through the number 658 19 28 58. Also new are introduced in this municipal office is that it has a separate budget item of 50,000 euros for greater agility and faster to those complaints that do not support expected response.
The Municipal Office of Complaints and Suggestions attended last year a total of 1,319 submissions from residents of the municipality, which is an increase of sixty-five with respect to 2013. "Considering the annual report submitted by the head of such service, there has been an increase in citizen participation and have served nine out of ten citizens' communications, "the councilor for Urban Development, Salvador Gómez.
The Office of Complaints and suggestions is a tool to manage and analyze the relationship between government and citizen, trying to establish a more effective and close relationship.
Their functions are summarized in meeting the priorities of residents, improve performance and internal performance of local government, make suggestions and remedy the faults and complaints.
Besides the new channel WhatsApp, citizens can contact the Municipal Office Complaints and suggestions in person, on the General Register of the City, by telephone on 968.70.20.00 or electronically through email @ caravacadelacruz suggestions. eu service and chat "Talk to the City On-line" of the municipal website www.caravaca.org.
The Office of Complaints and Suggestions Hall of Caravaca de la Cruz received last December the prize for Best Practices of the Autonomous Community of the Region of Murcia, which recognizes and disseminates successful experiences in public administration in order to support efforts improvement in the delivery of public services.
Source: Ayuntamiento de Caravaca de la Cruz
Privacy policy
- Legal notice
- Cookies