Portal de Caravaca de la Cruz
www.portaldecaravaca.com
The Municipal Office of Consumer Affairs (OMIC) of the City of Caravaca de la Cruz has attended during the first half of the year to 1,112 citizens who have submitted inquiries and complaints relating to the procurement of services and purchase of products and goods.
Of the cases seen in the OMIC, 69% has been archived for being solved, 11% was derived to the Consumer Arbitration Board, 18% is pending submission to arbitration or mediation and 2% is derived other relevant agencies for resolution.
The Department of Commerce and Consumer Affairs and the Association of Consumers and Users Murciana (Consumur) highly valued these results as confirming the upward trend in recent years in terms of use of this service is concerned, exceeding 123 queries and complaints in the same period last year.
During the first half has detected a significant increase in inquiries and complaints related to banking, mostly on preference shares and commissions, reaching 29% of the total, while the most frequent complaints remain the related companies telephony and life insurance, home and disease.
The Consumer Office is located on the second floor of City Hall and its functions pass through guide consumers and users for the proper exercise of their rights, claims management, training and promoting consumer education and give support consumer organizations.
For the operation of the service, the Consistory caravaqueño maintains a cooperation agreement with the Association of Consumers and Users Murciana (Consumur), which include actions and programs of information, education and consumer advice.
The OMIC is open to the public on Monday, Tuesday, Thursday and Friday from 10.00 to 14.00 and Wednesday from 17.00 to 20.00.
Source: Ayuntamiento de Caravaca de la Cruz
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