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Caravaca City Council implements the 'Green Line' for residents to send incidents, receive information on the environment and mobile notifications about public services (16/06/2020)

| Caravaca joins the more than 500 municipalities that use this consolidated tool for citizen collaboration, with which you want to improve the maintenance of the municipality, with a follow-up by the citizen of the communication made | This direct communication channel with the City Council can be accessed through the free download of a mobile application, from the page or by telephone. The application also allows caravaqueños to receive mobile notifications about information of interest, such as power outages or electricity and water supply if a breakdown or a scheduled work occurs Another objective is to promote social awareness of respect and care for the environment, being able to make environmental consultations During this month of June, the City of Caravaca de la Cruz is implementing the new public service 'Green Line', thus joining the more than 500 municipalities nationwide that have this direct channel of communication with neighbors. It is a tool available to everyone and consolidated by experience in other cities, which now allows caravaqueños to inform the Town Hall of any damage they detect on the street or in public buildings. The objective is to continue promoting citizen participation through official channels so that the City Council has information on needs or demands and can solve problems in the most effective way possible, whenever possible within the resources and possibilities of the moment.

In either case, the neighbor should receive a response to the information on the question raised and can track the status of their communication. "Although the City Council had mobile communication tools that serve as previous experience, we consider that, for the same cost, we incorporated new services, such as information on public services or the advisory service on the environment," as he highlighted.

the councilor for the Councilor for Complaints and Suggestions, Citizen Participation and Open Government, Laura Sánchez Domenech, who stressed that "it is important that the City Council receives incidents, complaints or suggestions through official channels." Another advantage of being a 'Green Line' user is that you can receive notifications on your mobile about information of interest, such as, in the event of traffic outages or water and electricity supply when there are breakdowns or works are carried out improvement. This new application also allows to give notice of the removal of furniture or fixtures and it will also appear ordinances related to the environment, waste or animal protection, as well as the schedules of buses, municipal facilities, guard pharmacies, etc. The 'Green Line' Caravaca de la Cruz can be accessed by downloading the mobile application, the website or even through the telephone contact number 902 193 768, from 8:00 a.m.

to 5:00 p.m. Communicate your incident quickly and easily In order to use this new service, it is necessary to download the Green Line APP.

For this, the user accesses Google Play or APP Store, depending on the technology used on their Smartphone (Android / iOS).

Once located, the download is carried out for free.

From that moment, the user selects the municipality on which he wants to report the incident.

The procedure is very quick and easy. To report an incident, just click on the "New Incident" button.

A dropdown with the different types of incidents appears on the screen.

The user selects the one they want to communicate about.

The APP automatically detects the exact coordinates in which the fault is located.

The next step is to attach a photo of the incident and observation on it.

It only remains to give the send button. Once sent, City Council personnel receive notification of the flawed communication.

From this moment, the procedures to respond to the detected incident begin, and the citizen, in turn, receives notification on their mobile phone whenever there is a change in the status of the incident. An application that also allows environmental consultations Through the Green Line, the user can also make any environmental inquiry.

Just select the "Make your inquiry" option.

Within 24 hours you will have a response by a team of experts in the field completely free of charge. Sending information of interest in your municipality to your mobile phone Another possibility offered by this mobile application tool, promoted by the Department of Transparency and Open Government, is the sending of informative communications by the City Council to citizens who so wish through mobile notifications. In this way, in addition to implementing a channel to resolve maintenance incidents, information of public interest can also be made available, for example, in the event of water or electricity outages.

Source: Ayuntamiento de Caravaca de la Cruz

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