Portal de Caravaca de la Cruz

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The Caravaca Consumer Office last year attended 3,350 residents, who formalized 371 claims for purchases and contracting of services (14/01/2020)

Claims related to telephone services and the contracting of electricity and gas supplies remain the most frequent

0. The Municipal Consumer Office (OMIC) of the City of Caravaca de la Cruz attended a total of 3,350 residents during the past year 2029, which represents an increase of more than three hundred people compared to the previous year.

The sectors that continue to concentrate the largest number of claims are those related to telephone services, followed by gas, water and electricity supply contracts.

The councilor responsible for the area of ​​Consumption, Ana Belén Martínez, recalled that OMIC remains in the same location, but integrated, since last October, in the Municipal Office for Citizen Services, along with Complaints and Suggestions.

"In this way, the city council unified the services in the same space, with the aim of making them more visible and close to the citizens, by being in the access and most frequented area of ​​the town hall building."

"The next action will be an informative campaign that aims to improve the degree of knowledge that neighbors have of these municipal services," he added.

Of the total volume of attention made by OMIC during the past year, 2,980 are inquiries and requests for information and 371 correspond to claims related to the acquisition of products or the contracting of services, of which 71% are already resolved and the The rest have been referred to the competent bodies or are pending mediation or arbitration.

In addition to the aforementioned information campaign on the services provided at the Municipal Citizen Service Office, the OMIC technician, Lola Sánchez, will continue to carry out different actions throughout the year to inform the caravaqueños of their rights as consumers and users

Within the action protocol for 2020, informative talks will be held between vulnerable groups on consumer abuse and storytelling on responsible consumption in primary schools.

In addition, from OMIC, work will continue to add a greater number of businesses and businesses to the Consumer Arbitration System, as well as the realization of periodic informational spaces in the municipal radio station and the Soydecaravaca web portal, among other actions.

Consumers and users can go to the Municipal Consumer Office on Mondays, Tuesdays, Thursdays and Fridays, from 9 am to 2 pm, and on Wednesdays, from 5 pm to 8 pm.

Source: Ayuntamiento de Caravaca de la Cruz

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