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Consumer Municipal Office (OMIC) under the Department of Consumer Affairs of the City of Caravaca, has tripled the number of inquiries and complaints received over the same period last year.

Since the beginning of January until mid-October, has treated a total of 1,106 complaints, compared to 383 last year.

Of the total recorded throughout the year, 885 were complaints and 221 inquiries.

48% of inquiries and complaints received so far in 2009 are archived to be resolved, 15% have passed the Consumer Arbitration Board, 17% are pending mediation, 11% have been referred to agencies for resolution and 7% is awaiting submission to arbitration.

The councilman of Consumption, Mercedes Velez, stated that this year, with complaints related to fixed and mobile telephony, there has been a considerable increase in complaints addressed to the suppliers of electricity due to repeated changes in Rates and billing form.

Consumer Office, located in City Hall, has among its functions to encourage consumers and users for the proper exercise of their rights, claims management, training and promoting consumer education and give support to consumer organizations.

Source: Ayuntamiento de Caravaca de la Cruz