Portal de Caravaca de la Cruz
www.portaldecaravaca.com
08/12/13.
The Office of Complaints and Suggestions Hall of Caravaca de la Cruz processed during the first half of the year a total of 506 communications Township neighbors.
Of the applications submitted, 422 are resolved and 84 are pending, which is a resolution rate of 83.4%.
The petitions filed by citizens of Caravaca during the first six months of the year, are distributed in 339 parts breakdown, 117 complaints, 12 queries, 34 tips and 4 thanks.
The majority of complaints and suggestions are concentrated in the areas of Public Service, Planning, Safety, Traffic and Health, as in other municipal areas and councils the impact is minimal.
As to the mode of presentation, the most used by citizens remains the face, followed by email and phone.
From City of Caravaca de la Cruz is valued positively the functioning of the Municipal Office of Complaints and suggestions, as according to the evolution of statistics, is an increasingly popular service and used by citizens, which is secured as a tool for effective communication between the administration and local residents of the municipality.
Proof of this is that increases citizen participation and the percentage of cases resolved over the same period last year.
Citizens can contact the Municipal Office Complaints and Suggestions in person, in the General Register of the City, by phone on 968 70 20 00 or by electronic means through sugerencias@caravacadelacruz.eu email, web form chat service and "Speak with the City Online" available in the portal www.caravaca.org.
Also derive the Office of Complaints and Suggestions communications received through social networks Facebook and Twitter.
Source: Ayuntamiento de Caravaca de la Cruz
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