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In the financial sector, there has been an increase in inquiries and complaints by bank commission charges

The Municipal Office of Consumer Information (OMIC) the City of Caravaca de la Cruz, Murcia managed by the Association of Consumers and Users, CONSUMUR, made during the first half of the year a total of 1,370 care (inquiries and complaints from citizens) , 20% more than the same period last year, which conducted 1,112 inquiries and complaints.

The sectors with the highest number of complaints received are related to telephone services, gas, electricity and financial services, due to the collection of bank fees.

Of the cases treated in the OMIC, 67% is archived for being solved, a 13% has been referred to the Consumer Arbitration Board of the Region of Murcia and 7% is pending mediation.

Also noteworthy is the significant presence of the Municipal Office of Consumer Information Caravaca de la Cruz in Consumer Arbitration Board of the Region of Murcia.

From the OMIC has been made in the first half of this year, 23 hearings through video conferencing system.

The Department of Commerce and Consumer Affairs of the City of Caravaca and Murcia Association of Consumers and Users, CONSUMUR, valued very positively these results, since, according to statements by the Councillor of Commerce, Maria Teresa Romero, "confirms the trend upward in recent years in terms of use of this service is concerned, exceeding 258 inquiries and complaints in the same period last year. "

The Municipal Office of Consumer Information is located on the second floor of City Hall and its main functions are to inform and guide consumers and users for the proper exercise of their rights and manage consumer complaints.

As recalled the mayor Maria Teresa Romero, "for the operation of this service, the Consistory caravaqueño maintains a collaboration agreement with the Murcia Association of Consumers and Users, CONSUMUR, which contemplate various actions and programs of information, education and consumer advice. "

The OMIC open to the public on Monday, Tuesday, Thursday and Friday from 10.00 to 14.00 and Wednesday from 17.00 to 20.00 hours, with the same closed in August for holiday period.

Source: CONSUMUR