Portal de Caravaca de la Cruz
www.portaldecaravaca.com
The Municipal Office of Consumer Information Caravaca de la Cruz (OMIC) has attended during the first half of the year to a total of 1,725 ​​people, representing an increase of 12% over the same period last year.
Of all consumers and users who come to the OMIC, 1,497 did so to make some kind of consultation and 228 for filing a complaint.
From the Department of Commerce and Consumer caravaqueño Consistory report that the total volume of care most relevant to the service sector and particularly with fixed and mobile telephony, electricity, gas and water.
In addition, it has also been a significant increase in consultations on administrative procedures and municipal services.
50% of the claims submitted by the residents of Caravaca in the first six months of the year are archived to be resolved, 6% was derived to the competent bodies to be addressed;
17% sent to the Consumer Arbitration Board, 21% is pending mediation and 13% is to submit to arbitration.
"Following the upward trend of recent years, we have seen an increase in residents who require the services of the OMIC, which is motivated by a greater awareness of consumer rights and the different information and educational campaigns throughout the year are held in our town, "stressed the Councillor for Commerce and Consumer Affairs, Gloria Gomez.
The OMIC Caravaca is located on the ground floor of the town hall.
Its opening to the public is Monday, Tuesday, Thursday and Friday from 09.30 to 14.00 and Wednesday from 17.00 to 20.00 hours.
Source: Ayuntamiento de Caravaca de la Cruz
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