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Portal de Caravaca de la Cruz

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Caravaca has about 350 companies and businesses attached to the Consumer Arbitration Board (10/10/2018)

Caravaca de la Cruz has about 450 shops and service companies adhering to the Consumer Arbitration System.

The Department of Commerce and Consumer Affairs Caravaqueño Consistory, through the Municipal Office of Consumer Information (OMIC), is carrying out during the month of October a new campaign to increase the number of professional establishments of the municipality integrated into this system, that allows to solve the claims of consumers and users through an extrajudicial mechanism and without costs.

The technician of the Municipal Consumer Office (OMIC) will make visits to a dozen companies to inform their managers of the multiple advantages of belonging to the Consumer Arbitration System, as a mechanism that favors the quality of attention to the public and a response and agile and effective in case of complaint.

The adhered company publicly offers the commitment that all claims of economic nature wishing to raise their clients, can be resolved in a fair, free, fast and simple, without having to go to the Courts of Justice, this being one more element of quality that the person must value when deciding where to acquire their goods and services.

The Consumer Arbitration System is the maximum guarantee of the level of response that an establishment offers to its clients in the event of a claim.

The companies that join this conflict resolution mechanism have an official badge.

For consumers and users, going to establishments affiliated with the Consumer Arbitration System is the opportunity to participate directly in the solution to the possible problems that arise with the product or service acquired, by having a second resource, as previously has used direct mediation with the employer.

Source: Ayuntamiento de Caravaca de la Cruz

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