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Portal de Caravaca de la Cruz

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The OMIC of Caravaca performs a total of 1,807 attendances in the first semester, 30% more than the previous year (01/08/2018)

10% of the claims attended correspond to those affected by the closure in other municipalities of the iDental clinic

The Municipal Consumer Office (OMIC), under the Department of Commerce and Consumer Affairs of the City of Caravaca de la Cruz, made in the first half of the year a total of 1,807 attentions, representing an increase of about 30% with respect to to the same period of the previous year.

Of the total number of people who have gone to the OMIC, 238 have done so to process a claim and 1,403 to make various types of consultations.

10% of the claims of the first semester of 2018 are related to private healthcare.

This significant increase is mainly due to the closure without prior notice of the iDental clinic, based in other Spanish municipalities, which has left patients with unfinished dental treatments and current financing loans.

Of the total of claims opened by the OMIC of Caravaca, 3% is referred to other competent bodies, 8% has been sent to the Consumer Arbitration Board, 10% is pending mediation and 30% is waiting for submission to arbitration.

The remaining 49% of the claims are already filed when resolved.

Most of the consultations attended by OMIC staff during the first six months of 2018 are about the services sector and, in particular, about fixed and mobile telephony, gas, water and energy supply contracts.

Likewise, it is worth highlighting the significant increase in the consultations related to administrative procedures and different municipal services, with the objective of guiding the consumer.

The Consumer Care Office of Caravaca continues with the upward trend of recent years in terms of number of attentions, something that is motivated by different factors, among the greater visibility and knowledge of this municipal service and the results of the dissemination campaigns , awareness and information that are periodically carried out.

Source: Ayuntamiento de Caravaca de la Cruz

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